Sometimes things go wrong. We are here to help you with any concern or complaint you may have, no matter how small it may seem. We will always listen carefully to your concerns and try to find a solution. Your first port of call will often be the class teacher. If you call the front office, they will arrange for the class teacher to call you back within 24 hours. If you feel that you would rather speak to a different member of staff for example, the SENDCo or head teacher, then they can be arranged for you. We hope that most concerns can be sorted out this way.
However, if you or the school feels that this informal process has not reached a good conclusion then we follow the formal route which is explained in our complaints policy. This helps us work with you to find the resolution we need. You will be communicated with throughout the process as we take every complaint we receive seriously and we are here to help. A key value of Trust in Learning Academies is that we listen, and we are here to listen to you.
For further information please refer the Trust's Complaints policy which can be found here.